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Letters to a Young Manager
Reduce the termination rate
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127
LTYM >
Please note that this letter is in-process; the following are my notes
Dear Sophie,
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Don McLagan's stories:
2) service means retention; Don's harping on driving down termination rates.
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References...
Takeaways:
Service means retention
Discussion Questions:
For Further Reading:
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, E. G. Happ, All Rights Reserved.